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Project: Workflow-obtain-frontend

Defer a work item

  • @defer_work

Setting a work item as deferred and ensuring it is unavailable for allocation for a period of time

Scenarios
Select to defer to standover customer requisition
Given
details of a caseworker to defer work
And
they are able to process DLGs
And
they have a profile
And
a work item exists
And
they obtain a work item to their worklist
When
the caseworker defers a work item for standover customer requisition
Then
the caseworker is no longer associated with the work item
And
the master worklist contains audit details of the deferral
And
the master worklist contains complete deferral history of the work item
And
a deferral tag is displayed
And
the workitem is unavailable for allocation
Work item count for standover customer requisitions is correct
Given
a work item exists to be deferred
And
the standover counts for standover-customer requisition are known
When
the caseworker defers a work item for standover customer requisition
Then
the standover item count for standover-customer requisition has increased
And
the standover release count for standover-customer requisition is the same
Work item release count for standover customer requisitions is correct
Given
a work item exists to be deferred
And
the work item has been deferred for standover customer requisition
And
the standover counts for standover-customer requisition are known
When
the work item has been deferred for 19days
Then
the standover release count for standover-customer requisition has increased
And
the standover item count for standover-customer requisition is the same
Confirm a work item is unavailable for allocation for 20 days
Given
details of a caseworker to defer work
And
they are able to process DLGs
And
they have a profile
And
a work item exists
And
the work item has been deferred for standover customer requisition
When
the work item has been deferred for 19days
Then
the work item is unavailable for allocation
Confirm a work item is available for allocation after 20 days
Given
details of a caseworker to defer work
And
they are able to process standover no-reply
And
they have a profile
And
a work item exists
And
the work item has been deferred for standover customer requisition
When
the work item has been deferred for 20days
Then
the master worklist contains audit details of the deferral release
And
the master worklist contains complete deferral history of the work item
And
a standover-no reply tag is displayed
And
the work item is available for allocation

Last published over 4 years ago by Matthew Thomas.